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Privacy notice

We are committed to protecting your privacy and security. This privacy notice explains how and why we use your personal information, when we may reveal it to others and how we keep it secure.

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1. Who we are

We, Viana Property Consultants Limited, are a firm of Property Consultants trading under the name Viana Property Consultants.

We are registered with the Information Commissioner’s Office, which is the UK regulator for data protection.

You can contact our Data Protection Officer by emailing hello@vianapropertyconsultants.co.uk or writing to the Data Protection Officer, Viana Property Consultants Limited, at1&2 The Barn West Stoke Road Chichester PO18 9AA (please mark your envelope ‘Data protection’).

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2. Information we collect, how we use it, and how long we keep it for

We will only collect information about you if we have a lawful reason to do so. Lawful reasons include performing our contract (where you are our client), where we have a ‘legitimate interest’ (for example, if you are referred to in a matter on which we are advising), and where you have given your permission for us to use your personal information in a particular way (for example, marketing or training updates).

We may collect personal information about you for the following reasons:

2.1 Providing consulting advice

We use information about you to provide consulting services to our client (this, of course, may also be you). You may have given us this information, it may have been provided by someone else as part of their involvement in the matter, or it may come from an external source or database such as HM Land Registry or Companies House.

The information that we hold and process about you will depend on the type of matter we are dealing with. It might simply be your name, address and email address, or may include other personal information such as your date of birth.

We may also have to ask for information about your personal and financial circumstances to assess your ability to pay amounts due which we are instructed to collect or unpaid bills owed to us. This may be necessary to meet our responsibilities under regulations and legislation and best-practice guidance issued by industry or professional organisations, or to follow our clients’ policies or processes.

We normally keep original papers for seven years after we have finished work on a matter, after which we will securely destroy them. If we have any electronic copies of your information, we will keep them for 15 years after we have finished work on a matter.

We keep our original paper documents and electronic copies for a longer period if our client tells us to keep our papers for a longer period (up to 15 years). We will meet these requests only if we have a lawful reason to do so.

2.2 Conflicts of interest

We will use your information to check whether there is a conflict of interest (that is, if acting in our best interests would work against yours, or vice versa). If there is a conflict of interest, we cannot act for you or the other party.

2.3 Anti-money laundering and sanctions

Regulations on money laundering and sanctions say that we have to collect proof of identity for you and certain other people related to you, and to check whether any sanctions mean we cannot work for you.
We may also have to check where funds you are using come from.

We will only use the proof of identity and other personal information you give us as part of these checks to prevent money laundering or financing terrorism, unless you later agree to us using it in a different way.

We will hold this information for five years after your business relationship with us ends.

2.4 Client support

As part of our ongoing support to clients, if we have provided consultancy services to you we may use your information to update you on changes to the market or law that relate to the specific matter on which we advised you.

If you do not want to receive this information, please contact hello@vianapropertyconsultants.co.uk  or write to the Business Development Team at1&2 The Barn West Stoke Road Chichester PO18 9AA.

2.5 Marketing

If you have given us permission or if we have a legitimate interest, we will send you information promoting us and our services. This includes keeping you up to date with news on topics.

We will not share your information for marketing purposes outside Viana Property Consultants.

You can decide not to receive marketing communications or change how we contact you at any time. If you want to do so, please contact hello@vianapropertyconsultants.co.uk or write to us at  1&2 The Barn West Stoke Road Chichester PO18 9AA.

If you ask us to not send you marketing emails, we will continue to hold enough information about you to maintain a record of your preference not to receive emails.

We tell other clients and potential clients, in general terms (without revealing personal information), about the services we provide. Sometimes they ask for more details on specific examples. If we would like to give these people information specifically about you or the work we carry out for you, we will ask for your permission.

If you provided information by filling in the general enquiries form on our website, we will use that information to respond to your enquiry and to record and monitor enquiries.

2.6 Automated decision-making and profiling

Automated decision-making is where a decision is made about you by a computer system without any human involvement. Profiling is the automated processing of personal information to assess certain things about you. We do not use any automated decision-making systems and we do not profile individuals.

2.7 Administration

We also use the information you give us for related purposes, such as:

  • meeting our legal and regulatory obligations;

  • keeping records;

  • analysing operational and financial systems; and

  • training and quality control.

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3. Who has access to your information

3.1 Our client

Our professional obligations mean that we have to share your information with our client if we collect it during the course of a matter we are advising them on.

If we are working with you and another person or organisation on the same matter, or with you on behalf of a another person or organisation, we may share information you give us with the other parties involved in the matter.

3.2 Third-party experts and suppliers

When providing our consulting services we may need to share your information with:

  • other professional advisers, such as surveyors, accountants, barristers or experts, who we may instruct to advise on our clients’ behalf or who are representing the other side in the case or transaction;

  • the court, in matters relating to legal action; or

  • companies or people who carry out typing, photocopying, archiving or other tasks on our files. All of our suppliers have entered into contracts with us that include terms which protect the information that they hold or process on our behalf.

3.3 Regulatory purposes and outsourcing

We may need to reveal information about you in other situations to other people, such as:

  • our auditors and other professional organisations, for audit, quality-control and other purposes;

  • our insurers, whether or not you have made a claim against us;

  • our legal advisers; and

  • regulatory or tax authorities.

Like many businesses, we also outsource some of our computer systems to specialist providers. All of our specialist providers have entered into contracts with us that include terms which protect the information that they hold or process on our behalf.

 

4. Security precautions

We use a variety of physical and technical measures to keep your information available, safe from loss and accurate, and to prevent unauthorised access to it.

We store electronic data and databases on secure computer systems and control who has access to information (using both physical and electronic means). We use ‘the cloud’, which means that we store client information on servers which we do not own and which are not kept in our offices. We access these servers through secure connections. All of our cloud computing suppliers meet strict requirements for security and confidentiality.

Our staff receive data protection training and we have a set of detailed data protection policies which they must follow when handling personal information.

 

5. Cookies and online analysis

Cookies are small text files that websites put on your computer so the site can remember who you are. They contain a unique, anonymous identifier, which is usually a string of letters or numbers.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, and also allows us to improve our site.

We use analytical cookies in the form of Google Analytics and Google Tag Manager. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by making sure that users are finding what they are looking for easily.

These non-essential cookies do not identify any person and are used only to track user experience so we can make improvements. If you are using our website, you can click ‘accept’ to agree to us using cookies.

You can find more information about allowing and disabling cookies at www.allaboutcookies.org.

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6. Your rights

You have the following legal rights.

  • The right to ask us to confirm whether we hold your personal information and, if we do, to get a copy of the information we hold. This is known as a ‘subject access request’. Exemptions, including legal privilege, could mean you may not be entitled to receive all the information we hold on you. We will tell you if there is any information we have not provided and the reason for doing this.

  • The right to have your information erased, although this may not apply if we need to continue to hold or use it for a lawful reason.

  • The right to move your information to another organisation in an electronically readable form.

  • The right to have inaccurate information corrected.

  • The right to object to your information being used for marketing.

Please keep in mind that there are exceptions to the rights above and, although we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

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7. Getting in touch about your rights

If you would like more information on your rights or want to enforce them, please contact our Data Protection Officer by email at hello@vianapropertyconsultants.co.uk or write to us at Data Protection Officer, Viana Property Consultants Limited, at1&2 The Barn West Stoke Road Chichester PO18 9AA (please mark your envelope ‘Data protection’).

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8. Complaints about how we handle your information

If you believe that we have broken your data protection or privacy rights, you can complain to us direct by contacting our Data Protection Officer using the details set out above.

If you are not happy with our response, or you want to contact the UK Information Commissioner’s Office, which regulates and enforces data protection law in the UK, you can find details about how to do this at www.ico.org.uk.

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9. Our information and how to contact us

We are a limited liability partnership incorporated in England and Wales. Our registered number is 14385737 and our registered office is at Viana Property Consultants Limited, 1&2 The Barn West Stoke Road Chichester PO18 9AA

For the purposes of anything within this privacy notice, please write to us at Viana Property Consultants Limited,1&2 The Barn West Stoke Road Chichester PO18 9AA. Please address your envelope to the appropriate person or team.

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10. Changes to this privacy notice

We’ll amend this privacy notice from time to time to make sure it is up to date and accurately reflects how and why we use your personal information. The current version of our privacy notice will always be posted on our website

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